Careers
E-Commerce & Digital Coordinator (12-Month Maternity Cover, Full-Time)
Location: Mount Maunganui, New Zealand.
Ideally commencing early April 2025
ABOUT MARLE
Founded in 2015, Marle is a womenswear brand dedicated to creating garments that live with you—pieces that evolve over time and become part of your daily rituals. We believe in thoughtful design: clothing that balances form and function while staying true to our commitment to natural fabrics and treading lightly on the planet.
At Marle, we’re a small, passionate team who truly love what we do. We create beautiful, long-lasting garments and take just as much care in making the shopping experience thoughtful and enjoyable for our customers.
ABOUT THE ROLE
We’re looking for an E-Commerce & Digital Coordinator to join us full-time, in-house at our Mount Maunganui studio for a 12-month maternity cover. This role plays a vital part in shaping our online presence, ensuring seamless product launches, and delivering an exceptional customer experience. While the primary focus is e-commerce and digital marketing, the role also involves assisting with picking and packing online orders when needed.
KEY RESPONSIBILITIES
ECOMMERCE & WEBSITE MANAGEMENT
Product Setup & Enrichment – Upload new products, write thoughtful descriptions and fit notes, tag categories and edits, and ensure imagery is optimised before launch.
Website Updates – Keep collections, homepage banners, and navigation fresh. Create bespoke collections to support marketing campaigns.
Sales & Pricing Adjustments – Update pricing across different markets for seasonal promotions.
Journal Posts – Upload and format journal content to align with Marle’s aesthetic and brand identity.
Store Media Kit – Organise high-resolution product imagery, coordinate retouching and resizing, and distribute assets to stockists.
Online Packaging Collateral – Oversee the design and production of postcards, stickers, and tissue paper in collaboration with vendors.
MARKETING & CUSTOMER SERVICE
Email Marketing (Klaviyo) – Design, schedule, and send email campaigns, ensuring alignment with stock levels and marketing themes. Refresh automated flows seasonally.
Customer Support (Gorgias) – Respond to inquiries via email, live chat, social media, and phone, providing thoughtful and efficient support.
Returns Management – Process online returns through the Loop Returns platform, ensuring a smooth customer experience.
SAMPLES, GIFTING & ORDER COORDINATION
Press, Influencer & Gifting Coordination – Manage PR loans and influencer send-outs. Coordinate sample shipments to AU & USA agents ahead of sales and lookbook shoots.
Friends & Family Pre-Orders – Organise and track lookbooks, order forms, and pre-orders for internal teams.
Occasional Order Fulfilment – Assist with picking and packing online orders during busy periods.
IDEAL CANDIDATE
Previous experience in customer service is essential, with a warm and considerate approach to all interactions.
Experience in e-commerce, digital marketing, or online retail, ideally within fashion or lifestyle brands.
Confident using Shopify, Pinterest and Klaviyo, with a strong understanding of digital tools and platforms.
Detail-oriented and highly organised, able to juggle multiple tasks and meet deadlines.
A clear and engaging communicator, both in customer interactions and product copywriting.
A proactive team player who thrives in a collaborative environment and is willing to help wherever needed.
TO APPLY
Email your CV to online@marle.co.nz with the subject "E-Commerce & Digital Coordinator Application."